The Customer Care Team serves the University community by providing a single point of contact for all services within Capital Planning & Development and Facilities Services. Our mission is to improve customer experiences through stakeholder advocacy and effective communication. For questions about new or existing service requests, please contact us.

Request a Service

Service Catalog

●     Building Repair or Upgrade (>$90,000)

●     Campus Infrastructure (parking, physical plant, building systems, utilities)

●     Campus Planning Study

●     Capital Budget Setup

●     Furniture Procurement and/or Reconfigurations

●     Information Technology (IT) Infrastructure

●     Leased Space – New Request

●     Leased Space – Renewal

●     Leased Space – Tenant Improvements

●     Minor Capital Request

●     New Building or Major Renovation

●     Property Acquisition

●     Property Disposition

●     Relocation Planning

●     Site Improvements (landscaping, roads and pathways, signage, lighting)


For all other services, visit our campus partner, Facilities Services.


Making a Request

New requests should be approved by the requesting department’s leadership prior to the request being submitted. Requests may only be submitted by administrators with an authorized account. Accounts may be requested by contacting the Customer Care Team.

Information to identify prior to submitting a request includes:

1. Contact Information

Information for the primary project point of contact (if different than the request submitter).

2. Dean/VP Contact Information

The Dean, Vice President, or Vice Provost of your unit will receive a copy of the initial service request email receipt.


3. Description

Describe the purpose for the project, why it is needed, anticipated benefits and outcomes, risks, issues, opportunities, and alternatives considered.

4. Desired Completion Date

Include term length (if applicable in the case of a lease or space request, etc.)

5. Space Needs

Number of persons using the space or quantity of space needed

6. Projected Cost/Value

Total cost should include all aspects of the project and serve as a guideline for your budget allowance.

7. Funding Source

Indicate anticipate sources and amount of each type of funding: state, local unit or central funds, donor or grant funds, and/or debt funds. If debt funds, indicate source of fund to repay loan.

8. Budget Number

Will be collected later in project development if not known upon initiation.



After submitting a new request, you will receive a confirmation email. Once submitted, a Customer Care Specialist will review and assign your request to the appropriate service provider within one business day. You will receive a confirmation email including information about next steps and a link to view your service request online.

Large or complex projects that can benefit from a multi-disciplinary approach are routed to the Space Strategy Team.  The Space Strategy Team includes leadership from several functional units within CPD and Facilities Services.  The team’s goal is to align expectations about space utilization, funding, and scope.  SST reviews projects and requests as the process moves forward as necessary to ensure they remain on target.  This multi-disciplinary approach is designed to yield more effective management of the University’s resources. 

Capital Planning & Development is available to work with you in determining your needs.  For questions regarding submitting a Service Request, please contact the FS Customer Care Team at or at (206) 221-4302.